Shipping policy

🚚 Pretty Hama Shipping Policy

At Pretty Hama, we believe care doesn’t stop at checkout.
We’re committed to delivering your order safely and as smoothly as possible.

We offer free standard shipping on U.S. orders over $35
(before taxes and after discounts).

For orders under $35, shipping rates are calculated at checkout.

Orders are typically processed within 1–2 business days
(excluding weekends and holidays).

Once shipped, delivery usually takes 2–5 business days, depending on your location.

You’ll receive a confirmation email with tracking information once your order leaves our warehouse.

Your shipping confirmation email will include:

You may also log into your account to view your order status.

If you need to update your shipping address, please contact us as soon as possible at:

Be sure to include your order number for faster assistance.

Once an order has been processed by our warehouse, we are unable to modify shipping details.

Please double-check your address at checkout — we cannot be responsible for packages delivered to incorrectly entered addresses.

Carriers may occasionally mark packages as delivered before they physically arrive.

In many cases, the package is delivered within 24 hours of the update.

If it has been more than 24 hours, we recommend contacting your local carrier for assistance.

If you have any questions about your shipment, please reach out to us at:

We’ll do our best to make sure your order arrives safely and on time.