🌿 Pretty Hama Return & Refund Policy

Gentle Care, Even After Purchase

At Pretty Hama, your comfort matters — even after your order arrives.
If something doesn’t feel quite right, we’re here to help.

We offer a 14-day return policy from the date your item is delivered.

🧴 Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as received

• Unopened and unused

• In its original packaging

• Accompanied by proof of purchase

Because our products are designed for sensitive skin, we can only accept returns that meet these conditions.

💌 Starting a Return

To begin a return, please email us at
hello@prettyhama.com

Once your request is approved, we’ll provide instructions for sending your item back.
Returns sent without prior authorization cannot be accepted.

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us as soon as possible with a photo of the issue.
We’ll make it right.

💳 Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@prettyhama.com